622 Reviews Found
Confirmed Service Customer
service was quickly done. rest area was comfortable. coffee hit the spot.
Norbert O.
TONAWANDA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!
Was this review helpful?
Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
Was this review helpful?
Confirmed Sales Customer
My "brand new" vehicle had 600 miles on it already & was dirty. I have to find time to bring it back to have cleaned. The driver wiper is not working properly and there's a chip in the paint. The sales girl was very nice and very new. She did her best job to help me but was not given very good direction. I was given incorrect information about my down payment causing multiple trips to the bank. My XM was not linked to my name or current account. I was not at all pleased with getting a new vehicle. I hope there's something you can do to rectify this situation.
Sherrie G.
CHEEKTOWAGA
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (716) 393-8900 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Confirmed Sales Customer
No pressure, just details overall a good experience
Pasquale O.
WEST SENECA
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Murphy Buick GMC and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
The people are very friendly and take good care of your vehicle at a reasonable time . Thank You! Buick!
Sybil J.
BUFFALO
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Excellent service as usual from all staff. A+++++++
Eleanor P.
BUFFALO
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
As always was excellent took care of my problem and oil change. Restraint system warning light lit up again. The salesman brought a loaner to my place of business. It took a few days to get the part I was kept apprised of the situation. They took care of the problem and I picked up my vehicle. Excellent auto and customer service. They always make me feel like I am their best customer.
Joseph W.
HAMBURG
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Murphy Buick GMC. We're looking forward to your next visit with us!
Was this review helpful?
Confirmed Service Customer
I was Notified right away that my car had a recall on it and i didn?t have any issues make an appointment to come in and get it fixed
Courtney G.
WILLIAMSVILLE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC and we hope to see you again soon! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Took me on time. The lounge area was comfortable and well stocked. Service writer was very friendly. Wasn?t happy with the excess oil left on the engine block due to oil filter changing. Car was in new condition, only had 3,000+ lies on it.
Christine G.
KENMORE
Business Response
Thank you for choosing Jim Murphy Buick GMC as your first choice for all your automotive needs! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was this review helpful?
Confirmed Sales Customer
First visit to Jim Murphy Dealership was when they were closed. However Mr Peter Sabio the salesperson happened to be just leaving for the day greeted me and asked if he could help me.He took the time to show me the car I was looking for.He was most friendly and courteous. He was not rushing me .I needed to take more time to discuss with my husband who was not with me before I returned for purchase.He understood.Answered all my questions in detail and said to call or text him if needed.I could tell Mr.Sabio loves his job.A great asset to Jim Murphy Dealership.I have Buick dealers closer to me but decided to deal with Mr. Sabio. Great Guy!
Anna Z.
HAMBURG
Business Response
Hi, we are so pleased you enjoyed your visit with Peter to Jim Murphy Buick GMC! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was this review helpful?
Confirmed Service Customer
My brakes were going into and more on dry pavement and at random times. The technician test drove and analyzed the condition. I had a worn bearing and hub. It was replaced and now the brakes work as expected.
Barbara C.
CHEEKTOWAGA
Business Response
Wow, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
This was my first time at your dealership. The staff was nice and service was completed in a reasonable amount of time.
Michelle W.
CHEEKTOWAGA
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
I liked the fact that additional services were explained , but was not pushed that I needed them on the day of service.
Linda M.
LANCASTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Murphy Buick GMC and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
Went in for aNYS inspection, everything must have been good because the vehicle passed. It was pretty close to having the oil changed so had that done too. Very professional service staff.
Jerome L.
BUFFALO
Business Response
Thank you for choosing Jim Murphy Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
i took my car for a recall everything was fine when i came to pick it they said i had to go to the cashier she was the most rude and ignorant person
Sean D.
SLOAN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
Friendly, timely and very knowledgeable
Constance M.
EAST AMHERST
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Thanks for highlighting our staff who were able to create a pleasant experience for you. Our team works together to complete service to your satisfaction. We hope to see you soon!