705 Reviews Found
Confirmed Service Customer
Wait time was a bit too long for an oil change. But the service guy was nice. More channel options in the waiting room would be nice—not everyone is interested in watching politics and news
Sara W.
DEPEW
Business Response
Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Thanks a bunch!
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Confirmed Sales Customer
We are always treated like family at the Jim Murphy dealership. They are always willing to help make the best deal for us and them. There is never a problem with the service we have had from them over the years.
Judith G.
DEPEW
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
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Business Response
Thanks a bunch!
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Business Response
Hi Desire, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Entire appointment went very smoothly from checking in until checking out. I am always able to check in very quickly. I got an inspection, tire rotation and oil change. Service rep explained that I would soon need tire alignment so I decided to do it then. He told me it would take an hour but it only took about 30 minutes. Everyone in the service department is cheerful, helpful and there are plenty of things to read along with a large flat screen tv in the waiting room.
Marilynn P.
BUFFALO
Business Response
Marilynn, we appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service was excellent. Answered all my questions I had regarding the car.
Lucille R.
DEPEW
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Service was good my only concern is that when I drove in people looked but it took a few min. Before anyone acknowledged my presence.
Helen S.
CORFU
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
I had an appointment and decided to drop my vehicle off earlier than scheduled time. I left the dealership with the understanding that I would be called once my vehicle was done but received no call. I decided to go back to see if it was ready after 2.5 hours and it was. No explanation, no nothing. I thought that was crappy. I know it doesn’t take 2.5 hours to do an inspection and oil change.
Melissa G.
BUFFALO
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
I was disappointed that the part necessary for the repair was so hard to locate and that I had to replace the fuel used in the courtesy vehicle. I was the one inconvenienced.
Jerome L.
BUFFALO
Business Response
Thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us so we can discuss some solutions.
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Confirmed Service Customer
Service for the "Check Engine Light". Part had to be replaced in fuel tank. "Check engine light" has not come back on. Driver's side sun visor would not hold position. Had to have the tensioner replaced. Radio volume adjustment for speed did not appear to be working. I don't think it worked since day 1. And it is still not working!!
Albert B.
CHEEKTOWAGA
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
Needed weather mats for my Terrain. Nick ordered the day I called and they arrived the next day. When I picked them up, I was in and out in less than 20 minutes. My kind of service!
Diane M.
WILLIAMSVILLE
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Jim Murphy Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Thank you for this positive rating! Have a great day.
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Confirmed Sales Customer
kind and courteous!!!!!!!!!!!!!!!!!!!!! service with a smile!!!!!!!!!!!!!!! 1
Patricia W.
BUFFALO
Business Response
Hi Patricia, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everything went smoothly. I arrived early, they got right on the work. It was just routine oil change, tire rotation, and software update. No issues, I'll be back.
Michael B.
CLARENCE
Business Response
Michael, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Jim Murphy Buick GMC prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
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Business Response
Thanks for the great feedback!
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Service was prompt and the experience was very positive.
Rosalie S.
WILLIAMSVILLE
Business Response
Hello Rosalie, we're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everything went well. I go for the service prepared. I am in no hurry. One thing stands out, why do I have to look around the parking lot to find my vehicle. To me it should be close to the door. Other then that I am satified.
John K.
GRAND ISLAND
Business Response
John, we sincerely appreciate your feedback. Each employee is a valued member of the Jim Murphy Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
John, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Jim Murphy Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!