717 Reviews Found
Confirmed Service Customer
I've encountered Irman twice in the service department regarding my vehicle and both times he had conversation with me that was not professional. Most recent referencing that if I have rats and they chewed the wires then it would not be covered under my warranty. But on a positive they didn't have to keep my car long to fix some of the issues. still however having my radio shut off on its own and then come back on by itself which I did ask them to investigate.
Kimberly S.
BUFFALO
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Integrity ... Honest Communication ... Competent, Professional Service
Robert S.
BUFFALO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Great fast Service, Service dept busy but Imran got me in to keep oil change on schedule.
Grage M.
TONAWANDA
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Kevin is awesome, excellent service. It's the 4th Yukon I've bought from him.
Donald D.
HAMBURG
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Jim Murphy Buick GMC, Inc.! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Most informative and friendly car shopping experience I've had recently.
Lara D.
ROCHESTER
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Kevin did a great job keeping things moving. Was pleasantly surprised when the truck came in a couple weeks earlier that expected.
Frederick M.
TONAWANDA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Kevin! We hope to be of service to you again in the future. Best wishes, Jim Murphy Buick GMC, Inc.
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Confirmed Service Customer
The team there is extremely polite, and they kept me up to date with the progress of my car. Calling multiple times with updates, I thoroughly appreciated that.
Stacey H.
LANCASTER
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Murphy Buick GMC, Inc.! We hope to see you soon!
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Confirmed Service Customer
All good....getting sick of surveys every time I stop by.
Robert S.
TONAWANDA
Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again.
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Confirmed Service Customer
Inspection, oil changed wanted to speak with someone about my brakes��� no one was available. I was called to the window and told I was done ~ signed 2 papers and was handed my keys���.
Michelle O.
BUFFALO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I brought my vehicle in for oil change and tire rotation. OK I was informed of a dirty filter on the interior HAVC and was shown it. All was done in a reasonable time. No complaints from me. However, I miss a cup of coffee when I visit. Will you bring it back eventually? Have a great day.
Norbert O.
TONAWANDA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi, we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
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Business Response
Hi, we are so happy to read such a great review about Jim Murphy Buick GMC, Inc.! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Easy no hassle purchase. Salesman, Kevin Newkirk excellent!
Susan W.
BUFFALO
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Murphy Buick GMC, Inc.. Thank you for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again.
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Business Response
Hi, we are so happy to read such a great review about Jim Murphy Buick GMC, Inc.! We hope to see you soon!
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Confirmed Service Customer
i have an issue with the passenger air bag indicator. It occasionally indicates passenger air bag "off" when on fact a passenger is seated. No indication of any thing being wrong when dealer checked. I am still concerned that in the event of a collision will the air bag function ?
Judith G.
LANCASTER
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Great customer service experience from advisor and technician, iam and Erik
Peter G.
ORCHARD PARK
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Zach here at Jim Murphy Buick GMC, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!