601 Reviews Found
Confirmed Service Customer
They knew they did not have the parts to deal with both recalls and let me trek out to the dealership anyway and waste a Saturday morning. I will now have to do this again. This shows no respect for my time.
Michael R.
BUFFALO
Business Response
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Great service, everything was made extremely easy and didn’t have the added stress of buying a new vehicle.
Bryan N.
CHEEKTOWAGA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
The service experience at the detail shop was great. The technician's are very knowledgeable and helpful! I did ask the individual cashing me out about the Buick Reward program and she had no knowledge of it and referred me back to the detail shop technicians. There is a sign right in the waiting area about it, I just think it would help for all staff to be educated about the program. This does NOT impact my experience at this location and I would definitely go back there and recommend it, but it did turn me away from using my reward certificate because I did not have time to go back to the technician area and "deal" with it.
Victoria D.
BUFFALO
Business Response
Thank you for choosing Jim Murphy Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I think the service dept. is great, but I don't know if I will ever buy another car from Jim Murphy Buick GMC. I would recommend the service dept. but I will not recommend the sales dept.
Kathleen A.
CHEEKTOWAGA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Quick and easy, owner's son Brandon came out to talk to me and make sure everything was going good and i had everything I needed to work while they worked on my car. Great service, best I ever had w a dealership. Very happy that I bought from them.
Jeremiah D.
CLARENCE CTR
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for choosing Jim Murphy Buick GMC as your first choice for all your automotive needs!
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Confirmed Service Customer
Professional and knowledgeable. I was in and out in record time!
Lawrence D.
GETZVILLE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Awesome dealership !! Service writers know there jobs . Waiting area could be a little cleaner and more donuts
Tyrone M.
COLDEN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Efficient, friendly and consistent. I take both of our GMC's to Murphy's and have for years.
Craig B.
CHEEKTOWAGA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
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Confirmed Service Customer
I had a problem with battery.They fully charged it. When work done explained everything to me .very professional .very happy with everyone came in contact with
Ann B.
W SENECA
Business Response
We're glad everything was completed quickly and to your satisfaction! We hope you have a great day!
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Confirmed Service Customer
Awesome staff! In for oil change,tire rotation, in and out in no time. Wonderful place.
Danielle K.
WHEATFIELD
Business Response
Hi, we are so pleased you enjoyed your visit to Jim Murphy Buick GMC! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
It was good they fixed the problem and it was covered under warranty
Kimberly S.
BUFFALO
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for the great review!
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Confirmed Service Customer
My salesman Phil has given me the best experience ive ever had buying a car. I feel like im in good hands and really do trust them. The service has been absolutely great and they treat you very fairly. The only bad thing I can say is pertaining to your finance department. Cory has been extremely hard to get a hold of and never responds to voicemails. Im still waiting for a call about new warranty information, and its going on 2 weeks. I really wanted to try and set up a different payment method but I literally gave up trying because he would never call me back
Daniel W.
WEST SENECA
Business Response
Thank you so much for leaving this rating and review! We will be sure to pass along your comments to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
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Confirmed Service Customer
Wonderful! Thank you for such wonderful service!
Cara R.
AMHERST
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!
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Business Response
Hi there, thank you so much for your positive comments about Jim Murphy Buick GMC! Thank you again for choosing Jim Murphy Buick GMC and we hope to see you again.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Jim Murphy Buick GMC! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!