625 Reviews Found
Business Response
Hi, we're thrilled to hear you received great service. We sincerely value your business and look forward to your next visit. Have a wonderful day!
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Confirmed Service Customer
The above rating is for New York State inspection services only. Two stars because the service personnel and the receptionist at check out were outstanding. Zero because I waited for one hour and 15 minutes for the dealer to perform a service that takes approximately 10 minutes, and then I was charged full price for it. Most of the dealers in the area do not charge for state inspection if you purchased your vehicle from them. Jim Murphy will never see my vehicle for state inspection again. Other services generally are better done and the service personnel are always pleasant and informative.
Robert C.
CHEEKTOWAGA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They explained everything, kind, courtesy, and most of all honest.
Elisa C.
LANCASTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My muffler rusted out and broke off. It was not drivable so I brought it in hoping they could get to it in a reasonable time frame. They were able to look at it within a day, order parts and get me up and going quickly. Friendly service, reasonable prices.
Barbara C.
CHEEKTOWAGA
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
It took almost 3 hours for the oil change in my truck . I notice they was rotating my tires . I told them not to as I did it a few days before . He still did it any how . The oil change sticker was not changed and I had to remind them to reset the computer . I do not want that guy to ever work on my truck again!
Tyrone M.
COLDEN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Service on time, no problems everyone was fine.
John H.
BUFFALO
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you for the feedback. We are proud to have a friendly and helpful team. We hope you have a wonderful day.
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Confirmed Service Customer
Nick L. was outstanding. Very friendly and professional.
Mark P.
BUFFALO
Business Response
Nick is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service department was very courteous. I just had an inspection and was taken care of promptly
Lucille R.
DEPEW
Business Response
Hello, we're happy to hear we provided you with prompt service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we're glad to hear we provided excellent customer service and hope to see you again soon! Take care!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Very easy and comfortable. Service writer was excellent. He should be promoted. Great attitude and helpful. You should be proud to have him as an employee.
Greg G.
LANCASTER
Business Response
Hi there, thank you for taking the time to leave a review for us at Jim Murphy Buick GMC. We're happy we could meet your expectations. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything we can do for you. Take care.
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Confirmed Service Customer
Upon my arrival, the service representative proceeded to check the automobile in for its New York State Inspection. Efficiency and expertise were excellent as well as the explanation of what had been done upon conclusion of the work.
Margaret Z.
DEPEW
Business Response
Hi there, thank you so much for your positive comments about Jim Murphy Buick GMC. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC and we hope to see you again soon!
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
We're glad you had a great experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My experience was very pleasant - the tech was excellent, kept me updated what he was doing and my car was done in a short time. Thank you
Patricia K.
CHEEKTOWAGA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!