589 Reviews Found
Business Response
Glad you had a great experience!
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Business Response
Thank you very much for the positive rating.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Always know my problem will be taken care of.
Barbara G.
CHEEKTOWAGA
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Good service but miss the "old" team that I was used to for years.
Katie B.
ORCHARD PARK
Business Response
Thanks for the feedback! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Had an appointment for an oil change. The truck didn't even get started on for almost an hour. I know this because my phone notified me that I was driving. Total time was 1hr 45min to 2 hours.
Edward B.
CORFU
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
Your cashier in the service department was very friendly and adds extra value to your dealership. Please let her know that her personality and bright smile made our day !
Vanessa R.
BUFFALO
Business Response
Thank you very much! We hope to be of service to you again in the future.
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Confirmed Sales Customer
Responses were prompt from the internet folks and the sales person. Customer service was execellent. I really felt like they were working to find the best vehicle fit for me. The opportunity to drive a vehicle overnight was a great way to convince me that I was making the best choice.
Paul P.
HAMBURG
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Had a flat tire. Even though they were extremely busy I was told to bring in my car anyways. My car was done within 2 hours of dropping it off. Dealership is always friendly and fast.
Kimberly G.
CHEEKTOWAGA
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Peter does a great job explaining programs and promotions. He makes us feel welcome when we visit the dealership.
William W.
DEPEW
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thanks for the great feedback! We look forward to your next visit! Take care!
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Brought my car in for winter service, something happened to my tire. They came to my work, picked up my car, replaced tire and brought it back to my work. Mike was wonderful and accommodating. Thank You!
Karen M.
WILLIAMSVILLE
Business Response
It is great to hear that our staff at Jim Murphy Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
Real problem with down shifting in Lacrosse 2012. Told that this is "normal" which I still don't understand. Did Buick do this on purpose? What is the reason that this was continued I later Buicks? If you really think this is not a problem that will cause future and expensive repair, then put it in writing and not the writing that finish "at this time." Thanks.
Robert P.
DEPEW
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Business Response
Glad we could help you out!
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Business Response
Thanks for the great feedback!
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Confirmed Sales Customer
Kevin provided an excellent stress free experience! This was our first time leasing and he made it so easy and answered any and all questions we had. He took time helping us get a deal that fit into our budget and in our dream cars, he also took the time to explain all the bells and whistles that came along with our new 2019 Canyon and 2019 Terrain.
Robert K.
LANCASTER
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Jim Murphy Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Better service than the other dealerships. Good work.
Gregory B.
BUFFALO
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Business Response
Glad you had a great experience! We look forward to your next visit! Take care!