863 Reviews Found
Confirmed Service Customer
The service team is always friendly and willing to help.
Chelsea P.
BUFFALO
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Confirmed Service Customer
I was in and out for my NYS inspection in 20 minutes
Linda H.
DEPEW
Business Response
Glad we could help you out! We look forward to your next visit! Take care!
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Confirmed Service Customer
From the time I arrived I was taken care of professionally. Quick and excellent service.
Marcella H.
KENMORE
Business Response
Marcella, we sincerely appreciate your feedback. Each employee is a valued member of the Jim Murphy Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
thought it was too expensive for inspection and an oil change
James H.
DEPEW
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Due to road repairs I was late for my appointment, but I was still greeted pleasantly and escorted to the waiting area. I was there for an annual inspection and it was done quickly and I was on my way. The personnel in the Service Department are competent and pleasant and efficient.
Anne M.
CHEEKTOWAGA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Murphy Buick GMC
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Confirmed Service Customer
I have plenty of other choices for a dealership; but the staff at Murphy GMC has always made it easy for me to stick with them
James W.
N TONAWANDA
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
The problem that the car is experiencing has not been resolved. Since it may be cause by the accident it was in during August, the company which repaired the vehicle, Collision Masters, will check it next Tuesday. I don't understand why I had to pay for the computer analysis since the vehicle is under warranty, regardless of being in an accident
Judith R.
W SENECA
Business Response
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
As always friendly efficient service, always looking out for the customer
Gary U.
BUFFALO
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
Mike was friendly courteous and efficient. Provided car when rental agency couldn’t come up with car.
Elaine H.
DEPEW
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Glad we could help you out!
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Confirmed Service Customer
Thought it was strange that it didn't automatically notify service that my oil change was free due to Certified Used program.
Deanna H.
CHEEKTOWAGA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
It is great to hear that our staff at Jim Murphy Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Sales Customer
My family and I dealt with Austin. He was great he kept all the kids entertained and really helped push us in the right direction for the right family truck. We are very happy and would recommend Austin to anyone.
Robert D.
CHEEKTOWAGA
Business Response
Robert, we appreciate your kind words. The entire team at Jim Murphy Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Service Customer
Went in for an Oil Change, Tire Rotation, & Inspection. Nick took care of me and did a great job. He was able to get me in and out within an hour.
Carmelina P.
LANCASTER
Business Response
Carmelina - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
Bob was great answering all our questions! They really work as a team getting us the vehicle we wanted at the price we needed. We love our new Acadia Denali!
Ralph O.
W SENECA
Business Response
The whole Jim Murphy Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Sales Customer
Peter is good at what he does, friendly and knowledgeable at what he does.Great salesman.
Benjamin C.
CHEEKTOWAGA
Business Response
Benjamin - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Sales Customer
my wife and i enjoy our time at Jim Murphy they went out of there way to get us the vehicle we needed in 40 years of buying vehicles that was the best dealer we went to
Arthur H.
N TONAWANDA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Everyone was so kind and attentive. My vehicle was completed on time and everything was done as they said it would be. Thank you so much, Jim Murphy Buick GMC! I’ll never go anywhere else!
Cara R.
AMHERST
Business Response
Cara, we appreciate your kind words. The entire team at Jim Murphy Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Service Customer
Staff is Always - Very Thorough and Friendly!!! Nice Job!
Diane K.
AKRON
Business Response
It is great to hear that our staff at Jim Murphy Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.