681 Reviews Found
Confirmed Service Customer
Hands down Jim murphy will always have my business for year's to come everyone I dealt with was awesome..thanks for my new HD denali pickup I love it ����
Scott A.
BUFFALO
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service department, especially Imran Sayed, is fantastic! Courteous, prompt, and customer-oriented all the way down to the tech level. Best in the area.
Mark D.
DEPEW
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Murphy Buick GMC, Inc.
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Confirmed Service Customer
Advisor & cashier were wonderful. Job was completed in no time at all. Definitely a pleasant experience.
Karen K.
CHEEKTOWAGA
Business Response
We're glad to hear that everything was completed quickly and to your satisfaction. Please feel free to reach out to us if you ever need anything else. Safe travels!
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Confirmed Service Customer
Always thorough, professional and friendly at JM!
Daniel S.
EAST AMHERST
Business Response
Hello, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you, and have a fantastic day!
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Confirmed Service Customer
I couldn't of asked for a better experience. Erin was absolutely excellent. Rodney and Randy contributed with all my questions also going over the truck with me. They all together acted like a big family equally eager to help. Very satisfied
Scott L.
RANSOMVILLE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Murphy Buick GMC, Inc.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, it is great to hear everything was done on time and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Everything was good except they did not check the tire pressure.
Peter G.
DEPEW
Business Response
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again.
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Confirmed Service Customer
They were very accommodating and fixed my vehicle!
Karen B.
CHEEKTOWAGA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again soon!
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Confirmed Service Customer
Great place to have your vehicle sedrviced. The best staff of any dealership!
Roger H.
LOCKPORT
Business Response
Thank you for choosing Jim Murphy Buick GMC, Inc. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Check engine light on during first 25 miles driven but taken care of by Service Department with-in of one hour of bringing in "Mass Air Flow Sensor Defective". Selecting color and interior for new Canyon took some time, knowing where vehicle was located is easy these days with access to internet but being told truck was found with-in 650 mile radius didn't sit to easy with me but I know the sales game. Greeting as soon as I walked in and sales representative did a great job, no push but wanted me to take of advantage of employee discount for month of January, which did work out, have been happy with how everything worked out so far.
Dale S.
EAST AMHERST
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Very happy with experience. Phil did an Excellent job. He never seemed pushy as some salesman do and was willing to go above and beyond to make sure my experience went well. Also, while Phil was off, Brennen did a great job to make sure I was taken care of.
Paul J.
EAST AURORA
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again.
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Confirmed Service Customer
I was concerned with the price that I paid for the Tune-up. I was concerned with the price of labor and the price of parts that it says that used on my GMC Yukon/Denali. The breakdown on the receipt that was given to me is a bit confused. The work that was done can not be commented on at this time because it is only with time driving my GMC will I be able to tell whether if it all was correct. The work done was Wheel alignment, Tire rotation, the filters where change which I really can't tell the difference at all, The only one that I was able to see was the oil change that I knew needed to be done. I can't really give a proper grade on something that I'm not sure. Thank You for the survey.
Patrick-gary J.
WILLIAMSVILLE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Very friendly and not push with sales. Only complaint is my 50,000$ truck was missing a small cover off the driver seat belt. I took a picture and sent to my sales guy. He was on it to get it ordered and make it right for me.
Nicholas B.
CHEEKTOWAGA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help. Drive safe!
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Confirmed Service Customer
Quick, efficient, and thorough, just the way I like it.
Scott B.
WEST SENECA
Business Response
Hi, it is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, it is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jim Murphy Buick GMC, Inc.
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Confirmed Service Customer
Irman was very helpful with getting my in to get windshield blades replaced in a timely manner. I only waited for 20 minutes.
Shonda M.
BUFFALO
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Murphy Buick GMC, Inc.! It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!