I arrived at my 2:00 p.m. appointment a 1/2 hour early, checked in with the Service Advisor. Presented my coupon for an oil chance & tire rotation at $49.95 which stated A.C.DelcoDexos1 full synthetic oil. My invoice stated the oil was Dexos oil bulk??? While I waited for my service the advisor said I needed a cabin filter. I stated I would handle on my own. I know it is cheaper & easy to do. It was evident he wasn't happy with my decision. The car was ready at 3:00 and it took over a 1/2 hour to complete the paper work?? Not happy.
Paul M.WEST SENECA,NY
Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit that were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further on your next visit.