Filter by
  • Donna D

    BUFFALO, NY | 2019 Buick Envision
    Confirmed Service Review
    August 22, 2025
    I have been a customer of Jim Murphy Buick in Depew for 10 years. I purchased a used Buick Regal in April of 2015 and a new Buick Envision in Sept 2020 from Kevin Newkirk, excellent and honest salesman. The customer service has been excellent from the service team. While I have had no repairs on the new Buick in 5 years I schedule oil changes and yearly inspections with them. They greet you at the door and answer all questions. Scheduling has always been easy with them, phone calls and email messages are answered promptly. They treat you as a valued customer!

    Response from JIM MURPHY BUICK GMC, INC.

    August 24, 2025
    Donna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Bryan S

    BUFFALO, NY | 2024 GMC Acadia
    Confirmed Service Review
    August 20, 2025
    very well

    Response from JIM MURPHY BUICK GMC, INC.

    August 21, 2025
    Bryan, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Stephen G

    BUFFALO, NY | 2023 GMC Terrain
    Confirmed Service Review
    July 23, 2025
    Always great service.

    Response from JIM MURPHY BUICK GMC, INC.

    July 24, 2025
    Stephen, thank you for choosing Jim Murphy Buick GMC, INC. as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
  • Robert G

    ELMA, NY | 2024 Buick Envision
    Confirmed Service Review
    July 14, 2025
    Great fast,professional service.

    Response from JIM MURPHY BUICK GMC, INC.

    July 15, 2025
    Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.
  • Thomas P

    CLARENCE CENTER, NY | 2024 GMC Canyon
    Confirmed Service Review
    July 14, 2025
    No complaints. All went well.

    Response from JIM MURPHY BUICK GMC, INC.

    July 15, 2025
    Thomas, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC, INC. and we hope to see you again soon!
  • Karen M

    LOCKPORT, NY | 2025 Buick Encore GX
    Confirmed Sales Review
    July 12, 2025
    As always the team at Jim Murphy did an outstanding job with getting us the perfect vehicle for our family. Kevin Newkirk and Roger Haseley treated us like family. They always go above and beyond from start to finish. We will continue to return to purchase any vehicle in the future.

    Response from JIM MURPHY BUICK GMC, INC.

    July 14, 2025
    Karen, thank you so much for your positive comments about Jim Murphy Buick GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
  • Jeffrey C

    TONAWANDA, NY | 2025 GMC Sierra 1500
    Confirmed Service Review
    July 4, 2025
    I bought I new GMC pickup from Murphy and one of the running boards had a noticeable scratch on it before I took delivery of it. The salesman, Phil, notified the service shop right away and within a week I received a call that the new boards were in. I brought it in on the appointment date and was taken right away and didn’t have long to wait to have everything replaced. I was very happy with the service.

    Response from JIM MURPHY BUICK GMC, INC.

    July 7, 2025
    Jeffrey, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
  • Kevin G

    TONAWANDA, NY | 2025 Buick Enclave
    Confirmed Sales Review
    July 3, 2025
    Excellent job by Kevin Newkirk

    Response from JIM MURPHY BUICK GMC, INC.

    July 6, 2025
    Kevin, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
  • Linda C

    ORCHARD PARK, NY | 2024 GMC Acadia
    Confirmed Service Review
    June 16, 2025
    Exceptionally good service

    Response from JIM MURPHY BUICK GMC, INC.

    June 18, 2025
    Linda, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
  • Frank H

    HAMBURG, NY | 2025 Buick Envision
    Confirmed Service Review
    June 2, 2025
    I didn’t take our Buick in to be serviced on 5/21/25. Why are you asking me to fill out a survey for something I didn’t do.Although we are still waiting for a fix for the radio cutting out.

    Response from JIM MURPHY BUICK GMC, INC.

    June 3, 2025
    Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (716) 684-8900 at your earliest convenience to discuss how we can turn your experience into a positive one.